Without listening to social conversations online, you could be missing out on feedback that is critical to your business’ success; feedback that is voluntarily shared straight from the people who matter most: your target audience.
With social media monitoring and reputation management services, we’ll listen to what your customers and prospects are saying, communicate with them, and ensure your local and online listings are enticing and current.
Nearly ¾ of customer feedback and complaints about a company go ignored on social media. What type of message is that sending?
Stand out from your competition and show your customers that you really care about what they have to say by responding to their feedback and questions in a timely manner.
Unfortunately, a lot of businesses can’t dedicate the time to online reputation management and respond to every comment or inquiry.
Monitor reviews of your company on social media and review websites, like Trip Advisor and Yelp, and respond accordingly
Fix inaccurate listings in search engines and on review sites
Share positive reviews you receive through social media
Identify commonly used keywords in reviews so you can more effectively target your audience through SEO and social media marketing