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#MSHUnderReview: the importance of social monitoring and reputation management

Welcome back to another edition of #MSHUnderReview. Mainstreethost’s Social Media Manager, Erin Shipley is back! This week, Craig and Erin discuss the importance of social media monitoring and reputation management. They’ll also chat about how you can do this all from one place using a social monitoring software program.

Watch and learn how social monitoring and reputation management can help your business make the most of your social networks and online listings.

reputation management

Reputation management through social media and online reviews

As a business owner, you must have thick skin to protect yourself and your sanity from bad reviews and less than favorable comments about your brand (products and services included). Unfortunately, criticism – and not always constructive criticism – comes with the territory of being in business. It’s not always the negative comments that make the greatest impact on your business, but HOW you respond to them.

The Importance of Reputation Management

This is a guest post by Megan Totka, Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide. Reputation management is something we all see in…

3 Online Reputation Management Don’ts for 2012

Let me start by saying that I love online reputation management (ORM). I enjoy the challenges it presents, the many approaches you can take and ultimately, the outcomes. In my current position with Mainstreethost, I have been lucky enough work on ORM projects both for my agency and for clients. While there are certainly similarities…

4 Online Reputation Management Tips for 2012

What are your customers saying about your business, products and/or services? What are your potential customers reading about your business practices? Where do your customers talk about you? Knowing the answers to these questions are the first steps towards building a positive reputation on the web. If customers aren’t talking about your business online (that…